• Partnership First.

    These resources are designed to help you create stronger client partnerships through clearer communication, intentional structure, and more supportive experiences.

  • Action Based.

    Every resource inside the CX Shop is designed to help you turn thoughtful client experience strategies into practical action.

  • Expert Approved.

    Built from years of real-world client experience and operational insight, these resources are designed to support modern, relationship-driven businesses.

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Treat people like freakin’ royalty with any one of these valuable CX resources.

Why Choose The CX Shop?

Created by Scarlett & Co. Founder and Client Experience Strategist Katrina Scarlett, the CX Shop is filled with practical, partnership-centric resources designed to help you create stronger, more intentional client experiences.

Because when your client experience is supported by clearer communication, thoughtful structure, and stronger systems, everything works better — for both you and your clients.

  • "I love the Customer Promise & Boundaries workbook! It helped me understand WHY it is important to have these statements in my business and also how to create them. I feel a renewed commitment to my customers. Thank you for creating this gem as I now have a solid foundation for building strong and lasting relationships with customers!"

    ~Janice Pawlitsky,

    Certified Director of Operations, Owner of Chaos Intervention

  • "Katrina delivered an amazing presentation that was concise, easy to follow and, most importantly, delivered a TON of value and useful nuggets I could implement straight away. She clearly was in tune with the audience and what they found most useful, and the interactivity kept us engaged and wanting more. Can’t wait to see her present again!"

    ~Rodric Lenhart,

    #1 Best Selling Author, Speaker & Coach

  • "Running an online business means I’m always wearing multiple hats. When I need customer experience support with projects, I turn to Scarlett & Co. because I know that it’s not just helping me, it ensures my customers are receiving the best experience possible too!"

    ~Vic Taylor,

    Marketing Strategist, Owner of Touchpoints Marketing
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