Refund policy

FEES AND REFUNDS

Fees

Fees are as listed on our Site and in US dollars. We reserve the right to change our Fees at any time and without notice. 

Refunds

Due to the digital nature and immediate access you receive to Scarlett & Co.’ products, all sales of workbooks, worksheets, templates, spreadsheets, PDFs, courses, and workshops are considered final and not applicable for refunds. Any refunds issued will be at our sole discretion and determined on a case-by-case basis. 

Chargebacks

You agree to provide us fourteen (14) days’ notice to rectify any issues directly with us before submitting and attempting a chargeback with your financial institution or any third-party payment processor we use to process payment on our Site. We reserve the right to present proof of your access and these Terms to any third party investigating the dispute. By initiating any chargeback dispute, you expressly agree to forfeit any and all bonuses, affiliate bonuses, or other materials or resources provided to you. We reserve the right to present proof of your access to the Services and your acceptance of these Terms to any third party investigating the dispute. 

Payment Authorization

If any payment is recurring or made via a payment plan, you authorize our continued access to your financial information stored in any third-party payment processor we may use until your payment has been received in full and in accordance with any other payment terms accepted at the time of checkout. 

Commitment to Pay

By selecting a payment plan, where offered, you acknowledge and agree that you are committing to pay the full investment amount in full as outlined at the time of purchase. This obligation is binding and remains in effect regardless of your level of participation, use, or completion of the product(s) or service(s).

Failed or Discontinued Payments

If any payment is not received when due, whether under a one-time payment or a payment plan, we reserve the right to immediately suspend or revoke your access to the applicable product(s), program(s), or service(s) without further notice. Continued failure to make payment may result in termination of your license to use or access the product(s) or service(s). In such cases, you remain responsible for fulfilling the full investment amount as outlined at the time of purchase.

Please note that access decisions related to participant behaviour are guided by our Conduct & Behaviour Policy noted in our Terms of Service.