The CX Essentials: Foundations for Adopting a Client-Centric Business Strategy

Elevate your client experience and transform your business with this exclusive 7-part audio masterclass bundle!

This carefully curated collection of seven client experience (CX) masterclasses is designed for authors, coaches, and online business owners who want to grow their impact and income without compromising the quality of their client relationships.

Discover actionable strategies to streamline your operations, boost retention, and increase profitability—while staying rooted in authenticity and high-touch service. Each digestible training fits seamlessly into your day, whether you're walking the dogs, tending to your garden, or running errands.

With an average listen time of just 15 minutes per masterclass—and a total listening time under 2 hours—you’ll walk away with powerful insights, practical wisdom, and actionable strategies, all without the overwhelm.

🎧 Inside this high-impactful masterclass bundle, you’ll receive:

• Seven (7) in-depth audio trainings from Client Experience & Retention Strategist Katrina Scarlett, covering focused, practical topics informed by real feedback from our business owner community:

✨ The 70/30 Rule: Thinking Beyond the Traditional Funnel Approach
✨ How to Leverage the 5 Pillar Areas of Client Experience to Stand Out Among Others
✨ The Power of Segmenting Your Email List (why & when)
✨ The Difference Between Client Needs vs. Desires
✨ 5 Sure-Fire Client Retention Strategies That Work For Any Business Model
✨ Crafting Effective Client Feedback Forms: What to Consider & Why It All Matters
✨The 4 Key Elements of a Strong Testimonial (& how to ask for them without feeling icky)

🎉 Plus, you'll also receive:

• Supporting, actionable resources to help you take action on what you’ve learned
• Unlimited access to all materials, so you can revisit the trainings whenever you need a refresh

*This is a digital product. Access will be shared in your welcome email after purchase. Refunds are not provided for digital product purchases.