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CX Metrics Tracking Spreadsheet

CX Metrics Tracking Spreadsheet

Regular price $27.00
Regular price $59.00 Sale price $27.00
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You’re ready to improve the customer experience in your business. Maybe you’ve already begun implementing new strategies to make it happen.

Now, you need a way to see what’s working and what still has some room for improvement!

Unlock the full potential of your customer experience strategy with the CX Metrics Tracking Spreadsheet—a meticulously crafted spreadsheet designed to revolutionize the way digital business owners track their CX metrics.

Crafted for digital entrepreneurs ready to up their CX game, this comprehensive spreadsheet is the much-needed bridge between your current strategies and understanding what’s wow-ing your customers.

With this resource, you’ll receive:

  • A comprehensive multi-sheet spreadsheet with detailed instructions & prompts that helps you calculate the following CX Metrics for your business: Customer Satisfaction Score (CSAT), Customer Effort Score (CES), Customer Retention Rate (CRR), Net Promoter Score (NPR), and Customer Acquisition Cost (CAC)
  • A cumulative dashboard (including visual trend reports) to give you a 'quick view' of your numbers and make it easier for you to assess your data
  • An in-depth training video from Customer Experience (CX) Expert, Katrina Scarlett, walking you through the spreadsheet in greater detail
  • A multi-use license that allows you to implement this spreadsheet with the businesses you support as an extension of your services, if applicable
  • * BONUS * An insightful assessment video of a completed example of the spreadsheet to offer guidance and inspiration for how best to assess your data so you can make strong data-driven decisions to improve your customer experience

This spreadsheet is the perfect complement to the CX Metrics: Pocket Guide.

And don't forget - when you invest in a product from The CX Shop, 10% of your purchase will go towards our CX Legacy Scholarship Fund to support & empower aspiring CX superheroes! 

*This is a digital product. Access will be shared in your welcome email after purchase. Refunds are not provided for digital product purchases.

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